Help

    1. Question: How do I get my fan club member gift?

    2. Answer: Once you have completed your fan club transaction, you should receive an email (separate from your invoice email) with instructions on how to redeem your member gift. Expect to receive this email roughly 30 minutes upon successful completion of your transaction.
    1. Question: Where can I find my unique presale access code?

    2. Answer: If you are a Fan Club member, your unique presale code will appear at the top of the tour page once you're logged in.


    1. Question: What do I do if my personal presale code does not work?

    2. Answer: 1. Check that you have entered your code correctly into the ticket vendor website. Your code is 12 or 13 characters long, contains NUMBERS and UPPERCASE LETTERS. Please be sure to enter your code carefully. The codes are case-sensitive. If you are using 'copy & paste' to enter your code, please ensure that you have only copied the 13 characters of your code and that you have not included any spaces by accident.

      2. Check you have not exceeded the ticket limit for your code. Each code is only valid for 4 tickets.

      3. If this does not resolve the problem, in order to contact the appropriate Customer Service Team, please follow the instructions given at the ticket vendor website that has rejected your code.
    1. Question: How can I contact customer service?

    2. Answer: For US dial 800-767-7160, for International dial +1-916-414-2921
      Email: fanclubsupport@livenationmerchandise.com